Contact
Talk to a human if you need help.
Reach out for support, account questions, business enquiries, or anything unclear about ASE Tutor. We aim to keep communication direct, useful, and fast.
Email support
support@asetutor.comIf you don't see our reply, please check your spam or junk folder and add asetutor.com to your email allowlist or safe-sender list so our messages aren't blocked.
Best for account access, billing questions, and product support.
Response window
Usually within 1 business day
Longer technical requests may need a little more time, but we keep replies clear and specific.
Support topics
Login help, checkout problems, study-access questions, Success Guarantee support, and content issues.
Group or partner enquiries
If you want educational or organisational access, email us and include what you need to cover.
Common questions
How do I access purchased content?
Full premium content is available immediately after payment is confirmed. If you checked out before creating a login, use the same email address and reset your password if needed.
What happens if I do not pass?
Success Guarantee — if you don’t pass, we’ll grant one additional matching access period for the same exam free, no questions asked. Email us from the address used at checkout within 365 days of purchase. No exam result, explanation, or other proof is required. Full eligibility details are available in the Terms.
Can I ask about a specific certification before buying?
Yes. Send the exact certification you are preparing for and what stage you are at, and we can point you to the most relevant route through ASE Tutor.
Do you offer direct support for technical issues?
Yes. If something looks broken or unclear, email us with the page URL and a short description so we can reproduce it quickly.
